Shipping policy

Shipping Policy

Last Updated: [August 08, 2026]

At Lifenology, we want to get your order to you as quickly and reliably as possible. Below you'll find everything you need to know about how we ship, what it costs, and what to do if something doesn't go as planned.

1. Order Processing Time

All orders are processed within 1-2 days (excluding weekends and holidays) after payment is confirmed. During high-volume periods (such as holidays or major sales), processing may take slightly longer — we'll always do our best to keep you updated if that's the case.

Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

2. Shipping Methods & Delivery Timeframes


Shipping Methods & prices are available at checkouts. Delivery timeframes are estimates provided by our shipping carriers and begin from the date your order ships, not the date it was placed. Actual delivery times may vary due to your location, carrier delays, or other factors outside our control.

Delivery to Hawai, Alaska or other far distance jurisdictions of USA may take 10-20 extra days.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order weight/size, and selected shipping method.
  • Any applicable customs fees, duties, or import taxes for international orders are the responsibility of the customer (see Section 6).

4. Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 72 hours for tracking information to update once it's first issued, as carriers sometimes take a little time to scan packages into their system.

If you haven't received tracking information within this time of placing your order, please contact us at info@lifenology.com and we'll look into it right away.

5. Delivery Issues & Delays

We know how frustrating shipping delays can be, and we're here to help if something goes wrong.

  • Delayed packages: If your tracking shows no movement for 10 or your package hasn't arrived within the estimated delivery window, please reach out to us @ info@lifenology.com so we can investigate with the carrier.
  • Lost packages: If a package is confirmed lost in transit, we will work with you to either send a replacement or issue a refund, depending on product availability.
  • Incorrect address: Please double-check your shipping address at checkout — we are not responsible for orders delayed or misdelivered due to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at info@lifenology.com and we'll do our best to update it before it ships.
  • Damaged items: If your order arrives damaged, please contact us within 5 days of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund.

6. International Shipping

At this time, we currently ship only within the United States. For special requests please contact us @ info@lifenology.com.

7. Questions?

If you have any questions about your order or our shipping policies, we're happy to help. Contact us at:

Lifenology Email: info@lifenology.com